Warranty Policy
At SGI, we stand behind the quality of our products and are committed to ensuring customer satisfaction. As our product range includes a variety of items, warranty coverage may differ depending on the specific product.
Warranty Coverage
SGI products are covered by a limited warranty against manufacturing defects in materials and workmanship. Warranty periods and coverage details vary by product category and will be specified where applicable.
Safety-critical products, such as helmets, are manufactured to meet relevant standards and are covered under warranty in accordance with their intended use and care guidelines.
What the Warranty Covers
This warranty applies to:
- Manufacturing defects
- Faults in materials or workmanship under normal use
What the Warranty Does Not Cover
The warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, accidents, or improper care
- Modifications or alterations to the product
- Cosmetic damage that does not affect functionality
- Damage resulting from impacts (especially for helmets, which should be replaced after any significant impact)
Warranty Period
Warranty periods may vary depending on the product. Customers are encouraged to refer to product-specific information or contact us directly for clarification.
How to Make a Claim
To submit a warranty claim, please contact the authorised SGI distributor in your country of purchase.
You may be asked to provide:
- Proof of purchase
- Description of the issue
- Supporting photos (if applicable)
The distributor will assess the claim and advise on the next steps, which may include repair, replacement, or other appropriate solutions.
Additional Information
This warranty is provided in addition to any rights and remedies available under applicable consumer laws.